Composite Roof Supplies ltd | Clad Composites Ltd Reviews

4.6 Rating 1,049 Reviews

92 %

of reviewers recommend Composite Roof Supplies ltd | Clad Composites Ltd

4.6

Based on 1,049 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

sales@compositeroofsupplies.co.uk

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Composite Roof Supplies ltd | Clad Composites Ltd 5 star review on 20th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well still waiting for it to turn up if it’s not here by Saturday I’ll have to buy it from covers and your have to send it back and refund me”

Helpful Report

Posted 4 years ago

Hi Simon, thanks for leaving your review, I have checked back over our internal system and cannot see any contact from you regarding your delivery status. Your order is on a 1 - 3 working day delivery we do explain this in your order confirmation > Order processing email > shipped confirmation email which includes the tracking number and a link to the delivery company who has collected your order. We do this to keep you well informed until your order arrives. Okay so you have 2 tracking numbers: Parcelforce are the nominated delivery firm and here's a breakdown for you PBUQ0611400001 Your parcel has been assigned to its delivery route in preparation for our driver taking it out for delivery today. PBJG3567634001 Signed for Thursday 30th May 2019 at 9:42 Your parcel: PBJG3567634001 Your parcel was delivered on Thursday 30th May 2019 at 9:42 and it was signed for by L STIGAND 30/5/2019 9:42 Solent Depot Delivered 30/5/2019 8:44 Solent Depot Out for delivery 30/5/2019 8:00 Solent Depot Prepared for delivery 30/5/2019 8:00 Solent Depot Received at the delivery depot 30/5/2019 2:42 National Hub Sorted 29/5/2019 16:50 Cornwall Depot On route to the hub 29/5/2019 15:41 Cornwall Depot Collected Your parcel: PBUQ0611400001 Your parcel has been assigned to its delivery route in preparation for our driver taking it out for delivery today Friday 31st May 2019 31/5/2019 0:20 Solent Depot Prepared for delivery today Friday 31st May 2019 30/5/2019 23:48 Solent Depot Received at the delivery depot 30/5/2019 6:38 National Hub Sorted 29/5/2019 16:48 Cornwall Depot On route to the hub 29/5/2019 15:51 Cornwall Depot Collected Happy to assist this morning and I hope this reply finds your inbox before your order arrives. If you could kindly make contact with us via email or telephone prior to leaving any review that would be awesome, as you can see your order is still within its time frame but we now have a 3-star review which doesn't really reflect the level of service / Customer support we can provide to you. Thank you for your orders, if I can assist further here's an email address for additional support > sales@compositeroofsupplies.co.uk All the best CompositeRoofSupplies

Posted 4 years ago

“Delivery was confusing came in three deliveries by two different companies?”

Helpful Report

Posted 5 years ago

Hi Dean, apologies if you got confused, unfortunately, due to the length of certain parts we have no choice but to use separate delivery companies, we do very clearly explain this on checkout of the website and again in your order confirmation email and your shipped confirmation email. If we can assist further just let us know and we will be more than happy to help thank you for your order

Posted 5 years ago

“On delivery, the delivery person was carrying the box off the truck and the bottom fell out of the box. The top coat 5 litre can was dented in the bottom, but no containment was breached. The glass fibre mat fell out onto the road and had to be carefully retrieved to avoid it getting damaged.. It was a shame that shoddy cardboard box packaging spoilt what up till that point had been an exemplary image for your company. The potential damage if the containers had ruptured would have been a very serious environmental clean up.. I dread to think what might of occurred if there had been a rupture and an ignition source. I have yet to use the kit as the weather conditions have not brought the dry weather and +5C temperatures together yet.”

Helpful Report

Posted 5 years ago

“Good description of goods, and helpful video,. But in hindsight I would have purchased goods locally for cheaper price , example , Gutter drip trim £10.80 INCLUDING vat. and NO delivery charge.”

Helpful Report

Posted 5 years ago

“2 resin Drums arrived badly damaged, 8 of 11 trims were damaged at the ends, I never reported as it didn't affect the resin and I just cut 100mm from the end of each damaged trim. The diy kits description should clearly state that the top coat included is the low cost type and not the Lloyds guaranteed type. Delivery was fast and prices reasonable.”

Composite Roof Supplies ltd | Clad Composites Ltd 3 star review on 26th May 2018

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Posted 5 years ago

“Happy with the product but overcharge on p and p not welcome.”

Helpful Report

Posted 5 years ago

Thank you for your review. Our carriage charges are based on the hazardous nature of the product and the subsequent abnormal lengths on some other items like trims. Our website as a majority is tailored towards GRP Kits and trims. Both fall into this table rate. Unfortunately none of our items are safe enough to be shipped via the usual post office service. We would never over charge any customer for delivery, we actually take a hit on almost all orders going out the door because the delivery surcharge passed directly on from the third party delivery firms are very excessive. Thank you for your review, a great opportunity for us to clarity our delivery charges. Kind regards CRS

Posted 5 years ago

“The knowledge of the representatives is very good , let down by their delivery partners. Being expected to stay in all day to sign for it wastes a whole day- most people these days can text you a delivery window of a couple of hours. It was also delivered in 2 parts 3 days apart”

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Posted 6 years ago

“The products were very good but delivery times and schedules let down my experience”

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Posted 6 years ago

“Container for grey finish lid is useless hard to open should hold use same lid as resin (clamp)”

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Posted 6 years ago

“Well, they didn't to be honest! Great website, nice people to talk to. However they said there was a delay and it would be 3 days before anything arrived. The next day, when we were out, the courier tried to deliver the material.”

Helpful Report

Posted 7 years ago

Good evening thank you for your feedback. Our delivery is 1 to 3 working days This would of been explained over the telephone we are extremely busy thus allowing additional days for delivery would avoid any disapointment or possible on site delays. Terribly sorry is there was some confusion about the delivery time frame. If you would like to discuss this further please contact us on 02071013977

Posted 7 years ago

“Order was made through Darren, really helpful guy. Sadly thats where the service ended, I was told the order was placed on a pre 10.30am next day delivery. At 12.30 on delivery day no items had arrived, when I contacted the courier I was told that it was not requested nor paid for a pre 10.30 delivery and would be delivered any time up to 6pm, no good for me. I called CRS and was told Darren would call back..... NO CALL BACK!”

Helpful Report

Posted 7 years ago

Good morning Paul Thank you for your feedback, We are very disappointed you were not totally satisfied with the Level of service Provided. Apologies for not calling you back, Upon requesting the TNT Tracking information I did see that 12:04 you signed for the goods, on that assumption I figured a call back was no longer required. We have discussed with TNT what you were told over the telephone as you can see in the images we have done everything you requested by placing your order on a Pre 10:30 delivery. TNT have actually informed us that some locations cannot go on a pre 10:30. Your location in particular we were not aware the pre 10:30 is automatically rejected, we wont know this until our TNT invoice comes to us.

Posted 7 years ago

“Product was good. Delivery a complete joke!!”

Helpful Report

Posted 7 years ago

Hi Samantha, thank you for the feedback We were not aware you had an issue with the delivery on this ocassion please can you advise us of the issue you experianced, you can email us at crs.supplies@mail.com Many thanks for your order we appreciate it very much

Posted 7 years ago

“Stop asking me to do this.”

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Posted 8 years ago

Composite Roof Supplies ltd | Clad Composites Ltd is rated 4.6 based on 1,049 reviews