Composite Roof Supplies ltd | Clad Composites Ltd Reviews

4.6 Rating 1,108 Reviews

92 %

of reviewers recommend Composite Roof Supplies ltd | Clad Composites Ltd

4.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

sales@compositeroofsupplies.co.uk

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Composite Roof Supplies ltd | Clad Composites Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery said 2/3 working days Should have had it last Friday and not this Monday, I have a contract to start, theses are hard enough times for roofers , weather is atrocious,, so you just loosing us days is not expected Rant over”

Helpful Report

Posted 7 months ago

Dear Scott,Thank you for taking the time to provide us with your valuable feedback on your experience with Composite Roof Supplies Ltd | Clad Composites Ltd. We sincerely appreciate your thoughts and apologise for the inconvenience caused by the delay in delivery. We understand that timely delivery is crucial for your ongoing projects, especially considering the challenging weather conditions that roofers are facing. We apologise for not meeting your expectations and causing any delays in your contract start. We are committed to improving our services and ensuring that such issues do not happen again in the future. If you have any specific suggestions or ideas on how we can make things better, we would greatly appreciate your input. Once again, thank you for bringing this matter to our attention. Your feedback helps us identify areas for improvement and strive for better customer satisfaction. We value your business and hope to have the opportunity to serve you better in the future. Best regards, CRS

Posted 7 months ago

“Contacted company before placing order as I needed the delivery on a certain day and advised this would be ok. Never received confirmation of tracking details and was told it was because I put my email address in incorrectly yet I had email confirmation of my order so I clearly didn’t input it wrong. Day of delivery the item did not arrive, tried to contact and was told there was no gaurantee for the delivery on the day and didn’t feel that the person wanted to assist in chasing the delivery, I had to make a number of calls to DHL where i still don’t know when I am getting the items. I had taken the day off work for the delivery, now when the delivery comes I will not be at home and can’t ask a neighbour to take due to size and weight of the items and them being elderly. The last response I had from your company is there will be an update Monday and you have requested for it to be delivered to a neighbour, although I have said that is not possible and there is not a safe place for it to be left as I am on a residential road and do not have side access. I will not be using your company again or recommending them to family/friends.”

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Posted 7 months ago

Hi Nicola Harley, Thank you for your review, would you mind revising it or changing your rating as this review is related to the delivery firm not ourselves who have done there absolute to help you get the order delivered. Kind Regards Composite Roof Supplies ltd | Clad Composites Ltd

Posted 7 months ago

“Very disappointed as the 600g fibreglass was crammed in to same box as the resin not even folded properly and badly creased obviously you done this to save money on another separate box for the fibreglass I will not be using your company again !!”

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Posted 7 months ago

Dear Gary,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Composite Roof Supplies ltd | Clad Composites Ltd. We genuinely appreciate your input and value your opinion. We are truly sorry to hear about the disappointment you encountered with our packaging. It was never our intention to compromise the quality of our products or inconvenience our customers. We apologise for the inconvenience caused by the fiberglass being crammed into the same box as the resin, and the poor folding resulting in creases. We understand how frustrating this must have been for you. At Composite Roof Supplies ltd | Clad Composites Ltd, customer satisfaction is of utmost importance to us. We constantly strive to improve our service and enhance the overall experience for our valued customers. To rectify this issue and ensure better packaging in the future, we would greatly appreciate your suggestions and input on how we can make the necessary improvements. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us become better at what we do. Should you have any further concerns or if there is anything else we can do for you, please do not hesitate to let us know. We would be grateful for the opportunity to regain your trust and serve

Posted 7 months ago

“Full order not originally received due to packing error no effort made to have missing items delivered faster held job up for 3 days”

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Posted 1 year ago

“took nearly 2 weeks to deliver”

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Posted 1 year ago

“'Kits' are awful - Nowhere near enough Resin Supplied to saturate matting delivered/required. So called 'superior' quality tapes are very poor quality and a totally different size to what is advised online, making bandaging some areas a pain. and the tool kit was an absolute rip off - poor quality, minimal product and rollers/poles that were not even compatible. Tried numerous times to speak to somebody on the phone but seemed they were scared to talk and only happy to send blunt emails! Had much better experiences with the other companies I have used.”

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Posted 1 year ago

Thank you so much for sharing your experience with us. Now sometimes you have to go with a gut feeling as a business when dealing with certain individuals.. from the off we knew you were trouble, the review speaks volumes about you individually, what we won't tolerate is absolute nonsense coming from the words you created. After the 3rd day of emails and questions, we should have quite frankly not sold you any goods. seems you were hellbent on actually creating problems from the off. Let me guess you successfully completed the roof,. not once after the order did you email us nor have you ordered any extra parts.. so how is the roof finished? you would have had 2.5kg spare had you fitted the correct boards as advised and applied the resin at the correct ratio. please do not come online leave a negative review for a service that was on point with comms a fast delivery and supplied all the parts in question. Having supplied the same materials for many years with 1000s OF HAPPY CUSTOMERS I can't see what the issue is here.. from the off 3 days of pre-order you asked questions about each component and complained about other suppliers hence your reason for reaching out to us. All the questions were answered, we even supplied parts not available online for your convenience.. please do not ever order from us again in the future. all the best Composite roof supplies

Posted 1 year ago

“very unhelpful, GRP kit was too small for the stated roof size”

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for taking the time to leave a review. Although it was not the kind of review we were expecting, I noticed that you ordered a 25m2 Kit from us. Could you please confirm the size of the roof you had to cover, including any upstands or other details? It's important to consider these factors before making a bold statement online, as all of our kits are made to the correct sizes. Other factors that could affect the outcome include your experience using the product, the correct thickness application, and the storage of the item, which can affect viscosity. It's crucial that we understand what went wrong for you, and I would appreciate it if you could get back to me on this. We take one-star reviews seriously, and I noted that you didn't communicate with us after placing your order, so I'm not sure how we could have been unhelpful. Also, I noticed that there were no additional orders placed for materials to finish the project in your order history. Please reach out to us so that we can discuss this over the phone. Thank you, Composite Roof Supplies

Posted 1 year ago

“Shocking company made a mess of original order sent wrong size trim, spoke and dealt with 3 liars to get it sorted, one being a so called Sales Director (made up job title I think, email he sent was illiterate, probably wagged school) don't waste your time with this lot go elsewhere.”

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Posted 2 years ago

“GRP outlet Expensive for what it is and very flimsy DIY product”

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Posted 2 years ago

“Material was short”

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Posted 2 years ago

“When my stuff got delivered the delivery guy spilt paint all over drive from a bust tin, the paint was replaced, however I was told to jet wash my drive and wasn’t sent my next day delivery fee back!! Absolutely no compensation for the driveway”

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Posted 2 years ago

“Although they were the cheapest...they wouldn't answer calls because of coronavirus...i ordered edge trims and paid for them..on the delivery day they didn't arrive...this made it awkward for the driver..when I emailed them they said they forgot to tell me there was no edge trims and forgot to refund me..this started emails going back and forward with them saying how well they had done..they also didn't answer some of the emails...customer service is awful ...in reply to your email...the refund took 17 days as in your own words you forgot to refund me and you did tell me part of the order wasn't coming but not the edge trims...if you did I wouldn't have asked the driver why the edge trims weren't coming.you did advise that I could do mitres but that was on the 3 corner parts and not on the edge trims...at no point did I receive a email saying they were not on this order if this was the case why would I ask the driver and why did I have to ask for the refund.you didn't answer all my emails and because you didnt I was sending them to emails saying don't respond.i have no reason to make this up.as for asking for more on the refund this was because you didnt inform me of the corners on the outside and not the inside which you are talking about.the extra work needed to do the mitres was the reason I asked for more of a refund as I stated if I knew I could have gone elsewhere to make it easier.i have given a fair assessment of your service and maybe 1 was a little too high...we live and learn and I certainly would not recommend your company....as I stated in the final email that was the end of it...and it would have been if you didnt send the review experience..this is the end for me..lets see if the review stays on ?”

Helpful Report

Posted 4 years ago

Thanks for your review. Okay, so apologies for the phone line being out of action. You have loads of other options to make contact, via email, social media, or the contact us page on our website. Id like to take a few minutes to add to the review. As explained in the emails we sent you, you ordered a GRP kit and couldn't order GRP corner trims because they were and are still out of stock. We let you know this before you purchased! When you did order you added EPDM corners to your kit! An item which would render useless to you and the contractor working with the GRP kit. Now because CRS are real people who have real hands-on experience working with the products we quickly realised you had ordered an incorrect item. This was flagged straight away having previously been in contact via email about the corners. Regarding the 3 emails, you sent asking about the trims every email we send you explains that trims arrive separately, we even explained this in an email again in one of our replies, Furthermore one of your emails demanded more of a refund than you actually paid for, a question we were not prepared to go into battle with you about, you mentioned the inconvenience caused! despite us letting you know the item is out of stock before you placed the order, so you were aware of the current situation on that item but chose to ignore what we said, had you have not ordered the incorrect item all would have been well and good. We felt a refund of what you paid for in error was more than satisfactory. Apon contact after the delivery as a workaround we offered advice on how to install the 3m trims without the corners, also your refund was completed within hours after you flagged it as not yet received. Sorry about that delay. Overall we are sorry you felt the service wasn't up to scratch. Our refund process is in the process of being improved, Unfortunately, refunds have to be manually reviewed which can lead to human error. In which case, there was a couple of days delay getting the funds back into your account. Customer service is and always has been a priority for us. Although during this pandemic it has been a little slower than usual we feel the service here isn't half as bad as you made out in your review. Take care stay safe and thank you for your order. Kind regards CRS

Posted 4 years ago

“Not received appalling service”

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Posted 4 years ago

“Only half the order has arrived. I can’t speak on the phone. It’s taken around 20 emails to sort and still not resolved.”

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Posted 4 years ago

The delivery company sent your order to the incorrect address, as soon as you made us aware we sent replacement parts the following day. I can also see this was resolved in less than 24hours. Apologies for the inconvenienced this did cause. your order was on a 10 working day delivery and did take slightly longer due to the issue. Kind regards CRS

Posted 4 years ago

“Poor poor poor”

Composite Roof Supplies ltd | Clad Composites Ltd 1 star review on 17th April 2020

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Posted 4 years ago

“Ordered over two weeks ago and still nothing absolute joke. Don’t by off this company. 1-2 to days Delivery 🤣🤣🤣”

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Posted 5 years ago

Apologies on behalf of the delivery company, unfortunately, deliveries can go wrong, we have little control over delivery speeds, however, we do our utmost to ship orders out on time, I can see your order left on time, and was returned back to us after several missed deliveries, its important someone is home to take delivery as the items do need a signature. Kind regards CRS Customer support

Posted 5 years ago

“Excellent but would not use again because of Clarke’s delivery shocking abrupt never on time Drove buy never came to door said they had left card when I watched him come and drive away said he rang the bell I don’t even have a bell ? Sorry for c r s but not deal again will look for alternative for my trade”

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Posted 5 years ago

“Very poor after sales. Less than helpful”

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Posted 5 years ago

Good Morning, Mr Davies, We're very sorry you think we have poor aftersales support and are less than helpful. It's great to have our say on the matter also. Based on the fact you actually ordered the incorrect kit yourself a 1-star review doesn't actually reflect on the service we offered you. Your order arrived in 1 working day and arrived in A1 conditions without any parts missing. Mission complete!. You made contact with us because you were expecting some tools!. We highlighted the fact you selected the incorrect item, our reply was within 30 minutes of your initial contact. Furthermore, we pointed in you in the right direction with item numbers and links to the items you actually wanted. We even excepted a return without question for a full refund including any shipping you paid. In my opinion, our after-sales support was fantastic. Based on providing links to products, replying to you almost instantly and excepting a return. I am intrigued to find out what more you wanted us to do to help you? Please do make further contact either by email or by telephone. Kindest regard CRS

Posted 5 years ago

“I ordered Thursday and was told it would be sent that day,it’s now Tuesday and I have still not received.”

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Posted 6 years ago

“Didn’t supply enough resin for the area. My roof measurements were 5.2 x 5.2 which makes 27.04m2 . I was sent a 30m2 kit great I thought. Upon opening this I discovered a roll of strand matting 1 meter wide by 25 meters long yep 25m2 so not enough yet again. Unfortunately it’s the same story with the top coat which states on the tins they sent me to cover my area requires 20kg of top coat I got 15. Maybe the warehouse staff have had a bad day but if I ran my business like that We would be out of business in no time.”

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Posted 6 years ago

Good evening many thanks for your review. We were not aware you were missing parts on your order. Apologies. had we of known parts would of been sent out straight away for you. Not making excuses for the warehouse as every order should be correct. On this particular occasion a mistake has happened, we didn't get a chance to fix the issue for you before you left the review really sorry about that. Please do get in touch so we can rectify the situation. Assuming you have an incomplete roof you would require at least 3m2 of matting and 5kg of Topcoat. Please confirm by replying to your shipped or sales confirmation email which shows your customer ID or order ID Kind regards CRS

Posted 6 years ago

Composite Roof Supplies ltd | Clad Composites Ltd is rated 4.6 based on 1,108 reviews