Reviews

4.6 Rating 1,142 Reviews

92 %

of reviewers recommend

4.6

Based on 1,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat

Bryan C****

Martin Musg****

Chris Wal****

Artur C****

Anonymous

Anonymous // 01/01/2019

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“Easy product to use. Good quality materials with everything needed. Delivery was quick and when said, would highly recommend.”

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“Delivery was slow, tool kit should of contained twice quantity of roller sleeves and brushes and there wasn’t enough matting. Overall not great”

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“Couldn’t order on website so contacted customer service and dealt with it swiftly.”

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Apologies for the inconvenience caused our website was undergoing an upgrade, and we were happy to assist over the phone for you, many thanks for placing trust in our company and still choosing to order.

“Good product quick delivery I do not give 5 stars for anything”

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“No fuss ordering and helpful after sales advice.”

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“Under supplied resin quantity needed to complete roof. I had to order more.”

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Hello, many thanks for taking out the time to review. Sorry you felt like you could have done with more resin, I can see from your picture you have Ply boards, generally speaking, this would be, by recommendation the incorrect board. With ply, you would use more resin, additional to prime the deck and additional to bandage all the deck joints. If you would like to discuss further for any future projects you can reach out to sales@fibreglassroofingkits.co.uk. Best regards CRS

“All good worked very well will use again many thanks 👍”

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“Very good product, not as easy to apply as the instructions/video would have us believe”

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“Even tho you had delivered to our current address, our old address was still on your system and despite two calls to flag up you were quoting the wrong delivery address the goods still ended up two days later at our old address. So despite paying for delivery I still had to drive to collect the goods. I suppose you could offer some kind of refund, but don’t suppose you will. Bit frustrated. Mark. MV Services”

Helpful Report

Sincere apologies, after your initial call which was fast approaching our closure for the day we did notify the delivery firm as soon as possible via email. And the following day via phone in the morning, the driver at this point was out for delivery, We were relying on Parcelforce to quickly get the message across. Until now we were actually unaware the driver never got the message in time. Please contact us directly for the next order and we will ensure you get free delivery & again apologies for the inconvenience caused. Kindest regard CRS Customer Support

“Excellent products. Delivery on time .very competitive.”

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“Good product and quick delivery”

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“Wonderful product , just the job.”

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“Professional service with knowledgeable staff. Prompt delivery of product.”

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“Very helpful and quick delivery good quality”

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“Excellent product for me as a first time user and well priced.”

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“Very helpful, good service and great prices.”

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“Very quick delivery and helpful videos to support. We had lots of fibreglass sheet, bandage and catalyst left over, but only just had enough top coat”

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“Unimpressed by the unhelpful staff didn’t seem interested in helping with delivery questions.”