Composite Roof Supplies ltd Reviews

4.6 Rating 1,120 Reviews

92 %

of reviewers recommend Composite Roof Supplies ltd

4.6

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

sales@compositeroofsupplies.co.uk

Write Your review

Tell us how Composite Roof Supplies ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Composite Roof Supplies ltd 5 star review on 23rd June 2025

Bryan C****

Composite Roof Supplies ltd 5 star review on 10th April 2025

Martin Musg****

Composite Roof Supplies ltd 4 star review on 6th April 2025

Chris Wal****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original order was incorrect, after contacting the company it was rectified ASAP. Good communication.”

Helpful Report

Posted 4 years ago

“Best ptoduct Best supplier”

Helpful Report

Posted 4 years ago

“Very good zervice”

Helpful Report

Posted 4 years ago

“Great product package included all the tools needed”

Helpful Report

Posted 4 years ago

“Great service and great price”

Helpful Report

Posted 4 years ago

“Simple, straight forward process to order goods with convenient kit sizes for different size roofing jobs. Made it so easy for a beginner.”

Helpful Report

Posted 4 years ago

“Good service got everything I orders in good condition”

Helpful Report

Posted 4 years ago

“Odered trims I was one missing Tried to make contact no luck So had to order and pay again Not good”

Helpful Report

Posted 4 years ago

“The package of roof supply materials for fibreglassing a roof..had everything needed to do the job. Although a few items were missing from our package it was quickly resolved and received in time for us to commence work. Thank you.”

Helpful Report

Posted 4 years ago

“good quality product for the price paid.”

Helpful Report

Posted 4 years ago

“This company is 2nd to none excellent communication always delivers on time would I recommend to anyone the product is always first-class”

Helpful Report

Posted 4 years ago

“Great service.”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“I followed the instructions on the tin,everything appears ok so far.”

Helpful Report

Posted 4 years ago

“I'm a flat roofer, I've used CRS a number of times in the past and I keep coming back to use them again, what more can I say!”

Helpful Report

Posted 4 years ago

“Informative website, videos especially good. The packs are excellent and top quality goods. Excellent finish due to service. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Unbelievable service! Ordered one day and it came the next day in perfect condition. Well done!”

Helpful Report

Posted 4 years ago

“Arrived in perfect condition and works great. No hesitation in using again and would definitely recommend.”

Helpful Report

Posted 4 years ago

“Turned up on time all the materials were there”

Helpful Report

Posted 4 years ago

“Although they were the cheapest...they wouldn't answer calls because of coronavirus...i ordered edge trims and paid for them..on the delivery day they didn't arrive...this made it awkward for the driver..when I emailed them they said they forgot to tell me there was no edge trims and forgot to refund me..this started emails going back and forward with them saying how well they had done..they also didn't answer some of the emails...customer service is awful ...in reply to your email...the refund took 17 days as in your own words you forgot to refund me and you did tell me part of the order wasn't coming but not the edge trims...if you did I wouldn't have asked the driver why the edge trims weren't coming.you did advise that I could do mitres but that was on the 3 corner parts and not on the edge trims...at no point did I receive a email saying they were not on this order if this was the case why would I ask the driver and why did I have to ask for the refund.you didn't answer all my emails and because you didnt I was sending them to emails saying don't respond.i have no reason to make this up.as for asking for more on the refund this was because you didnt inform me of the corners on the outside and not the inside which you are talking about.the extra work needed to do the mitres was the reason I asked for more of a refund as I stated if I knew I could have gone elsewhere to make it easier.i have given a fair assessment of your service and maybe 1 was a little too high...we live and learn and I certainly would not recommend your company....as I stated in the final email that was the end of it...and it would have been if you didnt send the review experience..this is the end for me..lets see if the review stays on ?”

Helpful Report

Posted 4 years ago

Thanks for your review. Okay, so apologies for the phone line being out of action. You have loads of other options to make contact, via email, social media, or the contact us page on our website. Id like to take a few minutes to add to the review. As explained in the emails we sent you, you ordered a GRP kit and couldn't order GRP corner trims because they were and are still out of stock. We let you know this before you purchased! When you did order you added EPDM corners to your kit! An item which would render useless to you and the contractor working with the GRP kit. Now because CRS are real people who have real hands-on experience working with the products we quickly realised you had ordered an incorrect item. This was flagged straight away having previously been in contact via email about the corners. Regarding the 3 emails, you sent asking about the trims every email we send you explains that trims arrive separately, we even explained this in an email again in one of our replies, Furthermore one of your emails demanded more of a refund than you actually paid for, a question we were not prepared to go into battle with you about, you mentioned the inconvenience caused! despite us letting you know the item is out of stock before you placed the order, so you were aware of the current situation on that item but chose to ignore what we said, had you have not ordered the incorrect item all would have been well and good. We felt a refund of what you paid for in error was more than satisfactory. Apon contact after the delivery as a workaround we offered advice on how to install the 3m trims without the corners, also your refund was completed within hours after you flagged it as not yet received. Sorry about that delay. Overall we are sorry you felt the service wasn't up to scratch. Our refund process is in the process of being improved, Unfortunately, refunds have to be manually reviewed which can lead to human error. In which case, there was a couple of days delay getting the funds back into your account. Customer service is and always has been a priority for us. Although during this pandemic it has been a little slower than usual we feel the service here isn't half as bad as you made out in your review. Take care stay safe and thank you for your order. Kind regards CRS

Posted 4 years ago

Composite Roof Supplies ltd is rated 4.6 based on 1,120 reviews