Composite Roof Supplies ltd | Clad Composites Ltd Reviews

4.6 Rating 1,108 Reviews

92 %

of reviewers recommend Composite Roof Supplies ltd | Clad Composites Ltd

4.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

sales@compositeroofsupplies.co.uk

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Composite Roof Supplies ltd | Clad Composites Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with product”

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Posted 6 years ago

“Great service great delivery”

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Posted 6 years ago

“Good quality kit that was easy to use and worked well. Only 4 stars as even though I only used it on. 20m2 roof there was only just enough gel coat. If I had been doing 25m2 I would have been very short.”

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Posted 6 years ago

“My parcel didn't get delivered complete. I tried to call your office and did not get much help on the phone and was told to email in CRS or call the courier company my self. Not really the customer service I expected. Eventually I called the courier company who were helpful and told me I would get my parcel the next day. The only complaint is that the person that picked up the call from CRS could have done more to help.”

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Posted 6 years ago

“quick and efficient, the one thing I appreciated was the information and progress of delivery, no guess work needed, highly recommended, well done and hope to continue businesses the near future.”

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Posted 6 years ago

“Got a request to write a review before I have even received my goods, which should have arrived on Thursday the 19th of July. I sent an email through Ebay asking were my goods are but you appear to have responded by asking me to Write a review and send me a copy of my order despite the email saying its a request for tracking info, there is no tracking info on the invoice. So thats why you get a Very Poor review.”

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Posted 6 years ago

Hi John okay firstly apologies in respect to you not yet getting your order which was shipped out on the day you ordered. Please allow me to point out a few things this morning, You sent us an email message asking about the delivery of your order. Our response email as you mentioned in reply is quite simply a request for tracking. In this email it explains up to 4 hours depending on how busy we are we will email tracking info to you. Your request for tracking email was sent at 16:45 on Friday 20th, shortly after you let us know you have yet had the goods delivered, Note we close at 5pm. Monday Morning your tracking has been emailed to you with all the details about your delivery. Between this time an automated email has been sent asking for a review, in the shipped conformation email, we have this paragraph: FEEDBACK REQUESTS ARE AUTOMATED PLEASE CONTACT US BEFORE POSTING FEEDBACK IF YOUR ORDER HAS NOT ARRIVED If you are satisfied with us, we would appreciate your (hopefully positive) evaluation. Our system will automatically evaluate you a few days later if you purchased from eBay. Was this email helpful? https://www.fibreglassroofingkits.co.uk/24-7-support/contact Okay so heres a brief overview of the delivery issue: Now we have checked the correct address was on the order which it is, Parcelforce are having trouble locating the Centre House Midlothian Innovation Centre 18/7/2018 16:11 Edinburgh Depot Address problem (insufficient address) 18/7/2018 16:05 Edinburgh Depot Returned to Depot 18/7/2018 9:51 Edinburgh Depot Address problems (insufficient address) 18/7/2018 8:40 Edinburgh Depot Out for delivery 18/7/2018 8:23 Edinburgh Depot Prepared for delivery 18/7/2018 8:15 Edinburgh Depot Received at delivery depot 18/7/2018 1:45 National Hub Sorted 17/7/2018 16:49 Cornwall Depot On route to hub 17/7/2018 15:38 Cornwall Depot Collected A little less that 15 minutes to resolve a delivery related issue we feel does not warrant a 1star review!, Our aim is to ensure all our orders leave on time in this case it did, any issues are dealt with promptly as soon as we are aware. We had very little time to investigate this on Friday, we will be in contact with Parcelforce to find out why there driver cannot find the location you have provided, a direct email will be sent to you today with a resolution. I would also suggest calling Parcelforce to aid with instructions on the location t Contact number is: You can phone Parcelforce Customer Service team on 0344 800 4466 in the UK. Consignment: PBIP9634385001

Posted 6 years ago

“My only issue was the delivery came before I was expecting it and no notification! The GRP products are well packaged and protected. I would happily use CRS again and if improvement can be made I would suggest it's only on the communication side when goods are dispatched...easily resolved by a quick email! If I had received an email I couldn't fault the service.”

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Posted 6 years ago

Hi Mike, many thanks for your review, I have checked our internal system there which shows an email log of the emails we sent you, in BOLD CAPS I will highlight what your emails mean. I did double check none of the emails bounced back also. 16.07.2018 18:30 michaelxxxxxxxxxx.com (4) Order: Shipped Invoice 3756 ORDER SHIPPED Invoice attached 16.07.2018 14:09 michaelxxxxxxxxxx.com (5) Order: Shipping In process 3756 SHIPPING IN PROCESS, IE LETTING YOU KNOW THE ORDER IS BEING WORKED ON 16.07.2018 09:05 michaelxxxxxxxxxx.com (56) Customer (Delivery Note) 3756 DELIVERY NOTE GENERATED TO THE WAREHOUSE 16.07.2018 09:05 michaelxxxxxxxxxx.com (43) Useful information 3756 INSTRUCTIONS ON HOW TO USE THE ITEMS You mentioned the delivery came sooner than expected, in the emails we sent and when placing your order the delivery time frame is 1 to 3 working days, we cant deliver items on the same day so not quite sure how it arrived sooner than expected. I am glad everything in terms of the delivery went smooth for you. shame we couldn't get that extra star even tho we did actually send you a shipped conformation email. Kind regards CRS

Posted 6 years ago

“Everything went smoothly from the time of ordering to delivery.”

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Posted 6 years ago

“Good quality materials and super fast delivery. Would recommend.”

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Posted 6 years ago

“Very good trim, looks nice.”

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Posted 6 years ago

“Very good trim, looks nice.”

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Posted 6 years ago

“Very good trim, looks nice.”

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Posted 6 years ago

“Very good kit, low cost and looks nice. will pass on the details to friends if needed.”

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Posted 6 years ago

“Excellent product and great value for money. Provides you with everything you need for a great finish!”

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Posted 6 years ago

“Very good and easy website, helpful staff, great delivery service, would recommend and will use again”

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Posted 6 years ago

“Good description of goods, and helpful video,. But in hindsight I would have purchased goods locally for cheaper price , example , Gutter drip trim £10.80 INCLUDING vat. and NO delivery charge.”

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Posted 6 years ago

“All as promised,good to use with great end result.”

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Posted 6 years ago

“""”

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Posted 6 years ago

“Kept informed about delivery”

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Posted 6 years ago

“2 resin Drums arrived badly damaged, 8 of 11 trims were damaged at the ends, I never reported as it didn't affect the resin and I just cut 100mm from the end of each damaged trim. The diy kits description should clearly state that the top coat included is the low cost type and not the Lloyds guaranteed type. Delivery was fast and prices reasonable.”

Composite Roof Supplies ltd | Clad Composites Ltd 3 star review on 26th May 2018

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Posted 6 years ago

Composite Roof Supplies ltd | Clad Composites Ltd is rated 4.6 based on 1,108 reviews