Reviews

4.7 Rating 1,147 Reviews

92 %

of reviewers recommend

4.7

Based on 1,147 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Bryan C****

Martin Musg****

Chris Wal****

Artur C****

Anonymous

Anonymous // 01/01/2019

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“Fast reliable service”

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“My 5kg top coat arrived well packaged and in fairly good condition, however no catalyst has been included!?”

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Hi David, good morning, how come you didn't reach out and tell us you have missing parts? If we are not aware of an issue we cannot get a fix. We are very sorry this has happened. Sometimes human error plays a part in our warehouse process. Please reach out by directly replying to your sales confirmation email so we can get this resolved for you. Kind regards CRS

“The order actually arrived before I ordered it ,10/10.....”

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“Very poor after sales. Less than helpful”

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Good Morning, Mr Davies, We're very sorry you think we have poor aftersales support and are less than helpful. It's great to have our say on the matter also. Based on the fact you actually ordered the incorrect kit yourself a 1-star review doesn't actually reflect on the service we offered you. Your order arrived in 1 working day and arrived in A1 conditions without any parts missing. Mission complete!. You made contact with us because you were expecting some tools!. We highlighted the fact you selected the incorrect item, our reply was within 30 minutes of your initial contact. Furthermore, we pointed in you in the right direction with item numbers and links to the items you actually wanted. We even excepted a return without question for a full refund including any shipping you paid. In my opinion, our after-sales support was fantastic. Based on providing links to products, replying to you almost instantly and excepting a return. I am intrigued to find out what more you wanted us to do to help you? Please do make further contact either by email or by telephone. Kindest regard CRS

“The order was supplied and split across three delivery, really difficult to track. We still have not received the bulk of the order.”

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Mr Sundeep, we spoke on the telephone today right before you left this review. You were made aware trims arrive on a separate delivery vehicle, this is explained on email, our website and verbally when we spoke. Your order is actually split into 2 parts, not 3. The trims and the Kit. I also re-sent your tracking information via email to you. I appreciate you spent a large sum of money on your order and naturally want to know where the goods are. Your order left on Friday, excluding the weekend I did remind you the order has up to Wednesday to arrive based on the shipping method you selected. We left the conversation on a good note and a clear understanding of the delivery process. It a shame we have a 3 star, not a five. We are equally frustrated our 3rd part haulier do not have an online tracking system, Apologies. With limited options on Hazardous delivery firms we do our best to provide information to keep you in the loop, In your shipped confirmation email, we sent you the tracking number, the delivery firms contact us page and a direct telephone number. If we can assist any further please do reach out via email or telephone. Kind regard CRS

“Excellent service, delivered on time and everything was with the kit including all tools required. The trims were excellent quality and I had the roof finished in a few hours. Would certainly use again.”

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“Fast delivery and good technical advice.”

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“Have not yet used the item but the service and delivery time was excellent”

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“Ave all ways used CRS for all my jobs good product and staff”

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“Quality Products delivered on time”

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“Wonderful service couldn’t ask for better. I made a mistake in letting some one else do the ordering and was in trouble on site due to getting the product in time and these guys came through jobs a gooden Thanks once again Regards Bob”

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“Item turned up as described quick postage”

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“Excellent service 5*”

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“Order delivered within 2 days all items correct. Great service.”

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“Unclear imagery on site caused confusion during the purchase process.”

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“so Happy for quick delivery & service during order.”

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“all good and on time thanks”

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“my product is as described and arrived swiftly. very satisfied”

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“Fantastic service, fantastic product”

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“First time I've used CRS and genuinely very happy with everything. Site was easy to navigate, prices were were very competitive (I shopped around) delivery was speedy, everything arrived on time and complete. Thank you CRS, a very happy customer :)”

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is rated 4.7 based on 1,147 reviews