Reviews

4.6 Rating 1,143 Reviews

92 %

of reviewers recommend

4.6

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat

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Anonymous

Anonymous // 01/01/2019

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“Very quick delivery”

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Bob forward a copy of your email directly to me at sales@compositeroofsupplies.co.uk. I can assure you we cannot miss any emails incoming. There placed on a ticket system and are flagged red if any are unread. Looking forward to your reply so we can help resolve your issue.

“Very efficient service”

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“Swift delivery”

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“Items were Packaged badly, so tins dented and leaked! The order arrived two days late, & there were important things missing!... tried calling both their numbers every day since and couldn’t get trough, and emailed, with no response... I was up against it with the weather and couldn’t complete the job!....”

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Hello and good morning, Okay posting Anonymously isn't going to help us help you resolve any issue. Id like the opportunity to raise a few points. Our reputation for customer service is outstanding and we always respond to customer issues when they arise. We are all human and mistakes can happen. we do our best to resolve as fast as possible. : Having searched the email system you have not emailed us will any evidence of missing part under your email address. : You have not made contact with supporting evidence of damaged dented leaking tins. Pictures etc We cannot help you unless you let us know about a problem. I would however like to apologies for the fact our telephone systems are down. we have instructied callers to email us if you do have an issue. Please make contact as the earliest conveniace. Kind regards CRS

“A+ Service would use again”

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“Great delivery time The roof kit seems to be good quality Really good customer support Will be using again”

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“very easy to navigate the online ordering system , excellent communication and fast delivery well packaged .”

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“quick delivery and all there for a good price”

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“Excellent service”

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“a bit slow”

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“Very fast delivery and very good expert information, I’ll definitely be using these again.”

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“Very good service, arrived in good time. Would use again.”

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“Very quick delivery will use again amazing products”

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“J-supplied Ltd”

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“Good communication very fast delivery highly recommended”

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“Couldn't of been more efficient in picking, posting and delivering. Good quality trims too.”

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“Fast reliable service”

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“My 5kg top coat arrived well packaged and in fairly good condition, however no catalyst has been included!?”

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Hi David, good morning, how come you didn't reach out and tell us you have missing parts? If we are not aware of an issue we cannot get a fix. We are very sorry this has happened. Sometimes human error plays a part in our warehouse process. Please reach out by directly replying to your sales confirmation email so we can get this resolved for you. Kind regards CRS

“The order actually arrived before I ordered it ,10/10.....”

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“Very poor after sales. Less than helpful”

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Good Morning, Mr Davies, We're very sorry you think we have poor aftersales support and are less than helpful. It's great to have our say on the matter also. Based on the fact you actually ordered the incorrect kit yourself a 1-star review doesn't actually reflect on the service we offered you. Your order arrived in 1 working day and arrived in A1 conditions without any parts missing. Mission complete!. You made contact with us because you were expecting some tools!. We highlighted the fact you selected the incorrect item, our reply was within 30 minutes of your initial contact. Furthermore, we pointed in you in the right direction with item numbers and links to the items you actually wanted. We even excepted a return without question for a full refund including any shipping you paid. In my opinion, our after-sales support was fantastic. Based on providing links to products, replying to you almost instantly and excepting a return. I am intrigued to find out what more you wanted us to do to help you? Please do make further contact either by email or by telephone. Kindest regard CRS

is rated 4.6 based on 1,143 reviews