Reviews

4.7 Rating 1,147 Reviews

92 %

of reviewers recommend

4.7

Based on 1,147 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Bryan C****

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Artur C****

Anonymous

Anonymous // 01/01/2019

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“very good service from company, but had poor service from parcel force delivering the parcel not delivered to correct address took 4 days to fine out were they delivered it”

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“""”

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“The online kit builder was brilliant to get the right bits.”

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“what can I say.... its resin and it works”

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“really fast shipping , Item went on really well , i can now sit back a relax knowing my old shed roof wont leak , thanks guys for all you suport”

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“really fast shipping , Item went on really well , i can now sit back a relax knowing my old shed roof wont leak , thanks guys for all you suport”

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“Excellent customer service, rapid dispatch and no problems with the almost all the materials, all 5 stars. But the website is a pig, it won't work properly with my Win10 computer or my Android phone, the material dropdown lists don't work properly, quantity updating is hit and miss, and after all this the completed orders just delete themselves when you're about to buy them. This is frustrating and I bet is costing this otherwise solid company a fair bit of business. If you can survive the website then CRS is first rate, and the phone line has a human on the end of it, fantastic! PS. Avoid the overalls, they are dustproof at best and won't keep resin and topcoat from sticking to your clothes underneath - the only component that was a let down (and I ordered a lot of stuff).”

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Many thanks for the 4 star review, much appreciated James. Sorry you were having technical difficulty we have had our development team look into the problem on various devices, We couldn't see an issue our end. We haven't had any complaints from our frequent users about the issues you mention either. Many thanks for your order.

“I called your Sunday helpline. Answerphone accepted call but then the next thing I hear is a lady talking in Spanish. Not good on this instance. The *initia lscore is a response on this particular issue as I was disappointed and frustrated I could not forward my project. It was probably an I.T installation snag on the telephone system. My overall assessment of CRS is "EXCELLENT". My only personal contact has been Darren and I have found him to be outstanding in every aspect of his job. I can recommend them without question or doubt.”

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“The advisor was very professional, clear and quite informative”

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“Our first order arrived promptly, just want we wanted. We needed some more to finish our project- so we put another order in, to our dismay only 1 item of 2 ordered arrived. The chap who delivered said " there was only 1 item to pick up" although invoice clearly stated 2. We rang delivery company who were unable to trace it. So we rang supplier and informed them of what happened.Supplier sent out an replacement - we are very grateful.”

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“Container for grey finish lid is useless hard to open should hold use same lid as resin (clamp)”

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“gave good advice on what products to use for my sitution”

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“I had no idea what to buy and had good advice from your employee.”

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“Recently ordered fibreglass roofing kit from website along with trims. Order arrived promptly but unfortunately some some trim was damaged during transport. After contacting customer support, and supplying supporting images, replacement trim was despatched with no fuss. Most impressed with the service and would recommend.”

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“High quality products at a good price.”

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“Good product, speedy delivery, great customer service. Would have give you 5 but there's always room for improvement. 😉”

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“Easy to fit and narrow frame”

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“Good product, never done this type of roof before, staff very helpful, delivery a bit slow but wasn't in a rush.”